Effective October 27, 2026

Privacy policy

This policy explains how Stratton Commercial Cleaning (“we”) handles personal information collected through this website, by phone, by text, and in the client portal. It is the company’s operating policy. Have a Utah attorney compare it with your insurance and vendor contracts before you rely on it in a dispute.

Who we are

We provide commercial janitorial service in Logan, North Logan, Smithfield, Providence, Nibley, Hyrum, and nearby Cache Valley addresses. Office contact: william@strattoncomercialcleaning.com, By appointment, Logan, UT 84321.

Information we collect

• Identity and contact details you submit: name, email, mobile number, company, building address, and ZIP code.
• Building details used to price and staff the work: facility type, square footage, frequency, access notes, parking notes, and an optional alarm or vendor code.
• Payment metadata from Stripe: customer id, checkout session id, amount, and payment status. We do not store full card numbers.
• Portal credentials: a password hash. We do not store the password itself.
• Messages you send by email, the contact form, or SMS, including replies of TODAY, TOMORROW, HELP, or STOP.
• Technical data such as browser type and pages requested, in ordinary server logs.

How we use it

We use this information to answer quote requests, schedule walkthroughs, staff crews, issue invoices and insurance summaries, send the messages you asked for, and keep a record of the contract. Alarm codes are encrypted with a key that is not stored in the database. They are decrypted only when an authenticated admin asks to see them, and that request is written to an audit log.

Texts and email

The quote form includes a checkbox for scheduling texts. We send those texts only if you check it. Message frequency varies with the job. Message and data rates may apply. Reply STOP to opt out and HELP for help. The owner alert text goes to our own phone, not to a marketing list. Email confirmations are transactional: a request receipt, a payment receipt, a portal sign-in, and a service check about 30 days after onboarding. You can ask us to stop non-essential email at william@strattoncomercialcleaning.com.

Payments

Card payments are processed by Stripe. Their terms govern card data. We receive confirmation that a payment succeeded, the amount, and the metadata we attached (company, square footage, frequency, and contact). We do not ask you to email a card number.

Who we share it with

We share information with vendors only as needed to run the service:

• Stripe, for checkout and subscriptions.
• Twilio, for SMS delivery and inbound replies.
• Resend, for transactional email.
• Sanity, for the public website content you see edited in the studio. Studio content is business copy, not customer records.
• The PostgreSQL host that stores leads, customers, invoices, and encrypted access notes.
• A property manager or carrier, when you ask us to issue an additional-insured certificate.
• A crew lead, who receives the access instructions required to enter the building they are assigned to clean.

We do not sell personal information. We do not share it for cross-context behavioral advertising.

Cookies

The site stores a theme preference and, if you dismiss it, the current announcement in session storage. Admin and portal sign-in use HTTP-only cookies. We do not run a third-party advertising pixel.

Retention

Lead records are kept while we are pursuing or performing the work and for the period we need them for taxes, insurance, and disputes. You may ask us to delete a lead that did not become a customer. We may retain invoices and payment records for the period required by tax and insurance rules. Alarm ciphertext is deleted when the contract ends and the keys are returned, on written request.

Security

Portal and admin sessions are signed tokens in HTTP-only cookies. Passwords are hashed. Alarm codes are encrypted. No method of storage is perfect. Tell us immediately at william@strattoncomercialcleaning.com if you believe an access code or portal password has been exposed, and change the code at the panel.

Your requests

Email william@strattoncomercialcleaning.com to ask what we hold about you, to correct it, or to delete a quote request. We will verify that the request comes from the address or phone on the record before we change it. If we deny a request, we will say why.

Children

This site is for commercial property managers and business owners. We do not knowingly collect information from children.

Changes

If we change this policy, we will update the effective date on this page. Continued use of the site after that date means you are dealing with the revised policy for new information.