Effective October 27, 2026

Terms of service

These terms cover quotes and janitorial work requested from Stratton Commercial Cleaning through this website or by phone. A signed proposal controls if it conflicts with this page. Have a Utah attorney review these terms against the insurance policy before you treat them as a limitation of liability in court.

Quotes and walkthroughs

The square-foot calculator is an estimate, not a bid and not a contract. It uses the rate published in the studio: a base price per square foot, a frequency multiplier, a facility factor, and a minimum monthly charge. The walkthrough confirms restroom count, floor type, closed-door offices, and the time the building must be finished. If that visit changes the scope, we send a revised monthly figure before a crew is scheduled. You may decline the revision.

Billing

The walkthrough confirms the monthly price before a crew is scheduled. Monthly service is billed in advance after that price is accepted. A retainer started online uses the estimate until the walkthrough revision, if any, is accepted. Card payments run through Stripe. Late amounts may pause service after a 10-day written notice. We do not charge a separate finance fee on this page’s standard terms.

Scope and cleaning limits

Unless a written add-on says otherwise, the crew does not:

• Handle biohazard, blood, mold remediation, or regulated medical waste.
• Clean exterior glass above the first floor, or interior glass that needs a lift.
• Move furniture heavier than a chair, or sort papers and clean computers with liquid.
• Enter a closed office that the scope does not list.
• Plow snow, salt a lot, or maintain exterior grounds. A vestibule is salted only when the scope includes it.
• Guarantee stain removal. Spills are reported when extraction or a restoration vendor is the right next step.

Regular tasks are the checklist in the scope for restrooms, breakrooms, workstations, and lobbies. Periodic work, including floor finish, is scheduled and priced on its own line. Supplies such as paper, soap, and liners are the building’s, unless the proposal says we furnish them.

Access, keys, and alarm codes

You represent that you have authority to let our employees into the building. Give a vendor code where the alarm panel allows it. Codes you type into the onboarding form are encrypted. You should change a code when a contract ends. We are not responsible for a lockout caused by a code, key, or alarm schedule you did not give us, or that you changed without telling the office.

Your responsibilities

Keep paths reasonably clear, tell us about pets or people who remain in the building overnight, and report a missed task before noon the next business day. We will repeat a task that is on the written scope and was missed, at no extra charge, within one business day after that notice. A complaint about a task that was never on the scope is a change order, not a reservice.

Term and cancellation

After the first 30 days of service, the agreement is month to month unless a proposal states a longer term. Either party may cancel with 30 days’ written notice, and email to office@strattoncommercialcleaning.com counts. We may suspend or end service sooner for nonpayment after the notice above, or immediately if a crew is threatened or asked to do work outside the law. Post-construction and other one-time visits end when that visit is finished and are not a monthly contract.

Insurance and liability

A certificate, a janitorial bond, and an additional-insured endorsement are sent when a property manager requires them and the policy provides them. The PDF in the client portal is a summary of our records. It is not an ACORD form.

For loss or damage caused by our service, our liability is limited to the lesser of the documented repair cost or one month of fees for that building, except for gross negligence or willful misconduct, and except where Utah law does not allow this limit. We are not liable for consequential loss, including lost rent or a tenant’s lost business, or for preexisting conditions and items we were not asked to clean. You will look to your property insurance for losses that exceed this limit.

Portal

Portal access is for the customer named on the account. Do not share the password. You can download the insurance summary and paid invoices. The portal is not a request to change the scope; call or email for that.

Messages

By checking the SMS box, you agree to receive scheduling texts at the mobile number you entered. Reply STOP to end them. Review requests sent about 30 days after onboarding include a Google link and a private feedback link in the same message. A public review is never required before we fix a miss on the scope.

Website

Service-area results, calendars, and prices can change when the studio content changes. A ZIP inside the valley is not a promise that every building in that ZIP is a fit. We may refuse a site we cannot staff safely or on the schedule you need.

Law

These terms are governed by Utah law. Venue for a dispute that is not resolved by a phone call lies in the state or federal courts located in Cache County, Utah. If a provision is unenforceable, the rest remains in effect.

Contact

Stratton Commercial Cleaning, By appointment, Logan, UT 84321. . office@strattoncommercialcleaning.com.